SHIPPING AND RETURN

       

      

     

FREE SHIPPING ON ANY ORDER OF €200 OR MORE

For any order of €200 or more, NUTS & BOLTS offers free Colissimo shipping in metropolitan France and in the UK.

You won’t need to enter any special codes; the shipping fee will automatically show as €0 when you place your order.

Orders placed between Monday and midnight on Thursday will ship within 24 hours, except in unusual circumstances, in which case you will be notified. We do not dispatch shipments on Saturdays, so any orders placed between 12:01 AM Friday and Sunday will ship on Monday.

For orders less than €200, the shipping cost is 8€ for deliveries in France and the UK.

For international orders - ex-France and UK, the shipping cost is 15€ for European countries and 30€ for the rest of the world. 

For shippings to France, you have a choice between COLISSIMO delivery to the collection location of your choice or mailbox delivery to any address. 

CUSTOMS

Any order placed on the site and delivered outside France may be subject to possible taxes and customs duties which are imposed when the parcel arrives at its destination. These customs duties and any taxes related to the delivery of an item are payable by the customer and are his responsibility. NUTS & BOLTS is not obliged to verify and inform its customers of the applicable customs duties and taxes. In order to know them, it is the member's responsibility to obtain information from the competent authorities of his country.

    

OUR RETURN POLICY 

NUTS & BOLTS ensures a return policy within 14 calendar days for an exchange or refund. The fourteen calendar days start from the delivery date.

NUTS & BOLTS checks if returned item conforms to our return policies, ie :

- Item must be unused, unaltered and unwashed.

- Item must be in its original state, with all original packaging and labelling in good condition.

- Shoes must be tried on a carpeted surface until you decided to keep them.

- Original shoes box need to be protected during the return. It is part of the product.

   

RETURN WITH EXCHANGE

Item(s) bought could be exchanged for a different size or colour.  If you would like to exchange something for a different model, please return the original item(s) for a full refund and place a new order.

You have 14 days to send us an email - at contact@nutsandbolts-paris.com - to inform us of your request for the return and exchange of your item. Remember to provide us with your full name and address and the order number in question, as well as the new product for which you want to exchange it, including the size and colour you want.

We will email you back to inform you as to whether or not the exchange item you requested is available.

Returns are free of charge from France if your order is €200 or more.  Once we have your approval, we will email you a pre-paid Coliposte shipping slip. Simply print it out and follow the instructions for preparing your return package, then drop it off at your local post office. Remember to note your order number inside or attach your original purchase order.  

Returns for orders below €200 and orders from outside France are at your charge. In this case, you are responsible of the package until it arrive on our stock, don’t forget to keep a proof of delivery, and tracking number in case of issues.  All returns are to be sent to: 

NUTS & BOLTS
74 rue de l’Assomption
75016 Paris
France

Subject to the fulfillment of the return conditions, your refund of the returned items will be credited to the original form of payment used to make the initial purchase.

   

RETURN WITH REFUND

You have 14 days to send us an email - at contact@nutsandbolts-paris.com - to inform us of your request for the return and reimbursement of your purchase.

Returns are free of charge from France if your order is €200 or more.  Once we have approved your return, we will email you a pre-paid Coliposte shipping slip.  Simply print it out and follow the instructions for preparing your return package, then drop it off at your local post office. Remember to note your order number inside or attach your original purchase order.

Returns for orders below €200 and orders from outside France are at your charge. In this case, you are responsible of the package until it arrive on our stock, don’t forget to keep a proof of delivery, and tracking number in case of issues. All returns are to be sent to: 

NUTS & BOLTS
74 rue de l’Assomption
75016 Paris
France

Remember to note your order number inside or attach your original purchase order to the returned package.  Subject to the fulfillment of the return conditions, your refund of the returned items will be credited to the original form of payment used to make the initial purchase.